Frequently Asked Questions
- What time is check in and check out?
Check in: 14h00 // check out 12h00
- Can I leave the room late? Depending on availability and daily arrivals.
- Can I choose the type of bed in my room? (Large bed – two beds)
Yes, please request it when you make the reservation, or according to the availability on the day of arrival.
- Do the rooms have a balcony or terrace? Can I reserve one?
Yes, we have. It is not possible to reserve one in advance because there is only a few.
- Are there non-smoking rooms?
Yes.
- How many storeys does the building have? Is there a lift?
6 floors, there is a lift.
- Is there air conditioning in the rooms?
There is air conditioning in all the rooms during hot periods.
- Is your hotel adapted for the handicapped?
Y
es.
- Can you keep my luggage when I leave the room?
Yes, we have a luggage room.
- Is there a safe place to park my car? How much does it cost?
Public Parking near the hotel, 23€/24h.
- Does the hotel have an Internet or e-mail terminal for guests?
Yes.
- Do you have high-speed internet in the room for my portable computer? Is it wireless?
Yes, WIFI (extra charge).
- Do you have a quiet, romantic room? How can I reserve it?
No.
- What languages are spoken in Reception?
French, English, Italian, Spanish and German
- Where may I rent a car?
To rent a car, just ask at the reception desk, we will help you find one. You also can find in Saint Lazare railway station
- How far away is the Eiffel Tower?
About 25 minutes by bus
- We are coming with 1 (or more) child, can we add an extra bed in a double room? What are the other options?
We also can add only one extra bed in double room, please request when you make your booking.
- What is the nearest metro station and how long does it tae to join it?
Metro Europe 2 minute-walk, line 3
- How much does a taxi from the airport cost?
Orly: 45 € // CDG: 40 €
- How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.
